iOS Bulks Up with iOS 8

iOS 8 is a massive update to an already popular mobile operating system. Is it enough to bring Android power users back to iOS?

iOS Bulks Up with iOS 8

Strange problem with Outlook.com address book used on iPhone

I have long had my main address book in the cloud on what is now called Outlook.com’s People app. It not only is my central store of all contact information, it is also smart because it is connected to twitter, LinkedIn, Facebook and Google. As a result, my “master” contact card for any person is smart enough to show me not only what I have for them in my address book but also information that they have chosen to make available to me via any and all of those networks.

So, the central store and federation is a big deal. Coupled with those things, I am able to pull in this address book via Exchange Active Sync (read: 2-way, instantaneous push and sync) on all my devices: Windows Phone, Windows 8, iPhone, iPad, Android.

Needless to say, this has become indispensable for me. I love that I am able to forget about syncing and keeping a master record, and more importantly, not worry about losing that data if I lose or reset a device.

However, the downside is that when something weird happens, it instantly becomes a major cause for worry for me. Like a few weeks ago, my niece’s contact information disappeared from my iPhone. The way I realized it was through WhatsApp; her message showed up without a name and instead, just a nick and a phone number. I looked up my Contacts on the iPhone and couldn’t find her. I panicked. I had no idea what happened. Was I hacked? Was there something I did? What could delete this account? What else was deleted? All these thoughts started circling in my head. The problem of complete automation, I guess.

The good news was that the contact existed on People app on the web, and it also existed on my Windows devices. The phone number though, was missing. Bizarre. I added the number because I wanted to first get back on track and then troubleshoot. For whatever reason, I could not force a sync back to the iPhone. It is supposed to be instantaneous, but it simply did not bring that contact over to the phone! I contacted Microsoft support on twitter and posted on their forums.

Anyway, since it was so random, Microsoft support suggested I just remove and re-add the account on iPhone and see if that resolved the issue and it did. Problem solved, kinda-sorta. It was “solved” for the support team. Not for me. However, I had no idea what may be going on, and no time to investigate. So I ended the chapter there, with slight dissatisfaction of knowing I had not really solved the problem, only worked around it.

Today, I noticed that another family member’s phone number is missing from my phone’s contacts. Again, it showed up because in WhatsApp, her message showed just the nick and the number. I checked the phone, and the contact does not exist, and in this case, the contact as well as the phone number exists on the web as well as Windows devices.

Something really strange is going on with the way contacts are syncing from Outlook.com to iPhone via the “Outlook” account type (not “Exchange”). I am not sure if it is something Outlook.com needs to address or Apple, but I know that I am just not comfortable with the setup I have at the moment.

Time to create some backup plans. :-(

My weekend with (Samsung) Android

I have been wanting to test drive Android for some time now. I had briefly thought of buying a Nexus 7 to experience Android as an OS and the Android as an ecosystem in general. For whatever reason, the actual purchase did not happen. Earlier this week, an opportunity presented itself, where a friend was able to loan me his brand new Samsung Galaxy S4 Active device on Thursday and I could put the device through its paces over the weekend.

And I did. The experience wasn’t exactly smooth and the “getting acquainted” period ended up being longer than I expected. After much frustration, I realized Android as I experienced (via the Galaxy device and Samsung’s flavor of Android) is most definitely not for me. Some things that I liked and would love to see implemented in iOS and Windows Phone, but many things that are baffling and plain annoying in Android for me to seriously consider it as a daily driver.

What is there to like

Actionable notifications

I love that I could reply to a tweet directly from the notification center. It doesn’t compose the tweet (like maybe the Me tile lets you do in Windows Phone) but it opens the Twitter app directly in the reply window so you can reply and be done with that notification. Rumors are that such a feature is coming to Windows Phone 8.1, and I would love to see something similar in iOS.

Widgets

If you know me and/or have read some of my thoughts on mobile platforms, you know that I love Windows Phone’s live tiles. These tiles provide information at a glance for things that you only need to glance at, like top news or the next calendar appointment or the current weather. Widgets in Android do something similar and are very useful in providing snippets of information. I like that, and do miss it in my iPhone.

Screen size

After using a larger screen with Windows Phones for the past few years, I thought the iPhone’s screen size would seem small. It surprisingly has not felt like that. So, using the larger screen on the S4 felt good but only for a bit. You will see the same exact bullet point listed under what I didn’t like :-)

Choice

It is quite amazing that I can install multiple app stores on the device. I mean, it already comes with two – Google Play and Samsung App Store – but I was also able to install the Amazon Appstore and get some apps from there. There was an increasing sense as I used the phone that Android seems very much like Windows on the desktop from the previous era, and this “choice” is just another example of that. Just like screen size though, you will see Choice listed under things I didn’t like.

So much not to like

OOBE

The out of the box experience, which was mostly how I experienced Android in the past (and didn’t like at all), made me feel like I am doing something wrong for not “getting” it. I simply didn’t understand where to start in terms of using the phone. Swiping to unlock was clear, and tapping the phone icon to make a call was clear. But why are there 4 home pages where one of them is to the left of the one marked with the “home” icon? How to create a new page or modify an existing page? Maddening.

Crapware

There were so many apps that came pre-loaded with the device! The worse part is that most of these bundled apps cannot be uninstalled, they can only be disabled. And because of how the home screen works, “removing” from the home screen does nothing besides deleting *that* shortcut (more on that later) from that home screen.

User experience

Not only was it confusing out of the box, the entire user experience is full of inconsistencies and confusion. These are too numerous to list but some that I remembered:

  • You can create shortcuts to apps on home screens. That makes sense, but you can create multiple shortcuts of the same app on the same home screen, and even in the same folder on that home screen. There is no difference between an app icon and a shortcut, which means when there are multiple shortcuts to the same app on the same screen, you have no idea why.
  • For the longest time I had no idea how to disable icons that show up in the system bar at the top of the device. I did not want my email notification in the system bar but despite going into the email app (GMail app, in this case), I wasn’t able to find the setting to turn that off, nor was there anything under the main settings. Later, by accident, I realized that the first physical button triggers a menu and when I went into GMail app and triggered the menu, I was able to get to settings and uncheck the notification setting.
  • Why the heck do apps have a settings screen in-app and also trigger another set of settings via the button? The afore-mentioned GMail app is one big example of this nonsensical user experience, so we can’t even blame “Android developers” as a collective. This is Google’s own developers creating confusion within their prime app by having some settings exposed via app and some via the button.
  • I noticed that the lock screen showed a few app icons on the bottom that I could launch directly from the lock screen, but I simply couldn’t find where to change that list. Help from the web seemed to suggest it was under Lock Screen settings but I just couldn’t find it. Later, I realized I had to change the first setting (lock screen swipe) before I could edit that setting. If I had a PIN to unlock, I couldn’t even see how to edit it but it was there by default. This one took a long time to figure out and involved removing my work Exchange account because that mandated a PIN to unlock. This item really frustrated me, more because it was so hard to figure out rather than the actual utility of being able to edit the list of apps.
  • Speaking of work Exchange account, when I set it up, I was asked to enable encryption. I understand what that means and why they need it, so I went ahead and agreed to that step. I was asked to set up a password which confused me because I already have a PIN enabled for the device. Regardless, I went ahead with it because I did not have a choice. After the process completed, I realized I ended up having to enter that password upon boot, and then enter my PIN to unlock the device. Both iOS and Windows Phone encrypt the whole device by default and keep the user out of this messy issue. I understand technically what they are doing in Android (encrypting only part of the device that needs to be encrypted for Exchange use), but for a common user, this is a hot mess.

Large screen

While a large screen felt good going from the iPhone’s screen, it turns out there are more downsides to it than I had imagined. See, I got used to the one-handed use that is possible with the iPhone’s size which I simply wasn’t able to do with this device.

Choice

While it is cool (and amazing, really) that I can have multiple app stores on the device, the choice expands to all kinds of apps including keyboard replacements. But this choice is actually a huge problem for a first-time user because out of the box, there are multiple apps for Photos, Videos, Music, Messaging, etc. Samsung has duplicated most of the Google apps for these utility apps but Google itself has duplicated what comes with Android like Chrome and “Internet” browser, Hangouts and Messaging, GMail and Email, etc. I would think it would be a much, much better experience if there were a default app associated with each action at the least, but it would be even better if all add on apps are installed by user upon some sort of a prompt after the device is set up. The choice, in short, is overwhelming.

Wrapping up

The device is good but not great. I really prefer the flat edges of the iPhone vs the slightly rounded edges of this device or the even more rounded edges of my Lumia 920. The flatter edges make it much easier to hold the device. The operating system has all the power of what is expected of a modern smartphone operating system, but like Windows XP that was installed on PCs, the OS is full of stuff that a user should not be seeing and the device is loaded with crapware that is seriously unnecessary.

Of course I cannot deny the millions of devices that Samsung has sold and even more so, the billion devices that have apparently been activated with Android, but I can say one thing: Android does not seem like it is something I would enjoy using as a direct consumer of the system. If my next music player has Android built in, and that gets exposed with their iOS app, I don’t care, but I don’t think I have the tolerance or the patience to “work with” Android as it stands today. Now I can at least say this definitively, having experienced the same on (one of) the most popular Android devices.

ps: I realized after the experiment that I did not even care which version of the operating system was installed on the device

Windows Phone app problem

Over the weekend, I had a twitter conversation with the Wordboxer developers, trying to get them to port their game to Windows Phone. It brought to light an important point about the Windows Phone (and for that matter, Blackberry) app problem: most cool games and apps are being built by small shops or single developers who just don’t have the time to build and maintain more than one or maybe two versions of their app/game. I really hope the Windows Phone (and Windows 8) teams realize this and create ways and means to reach these folks and help them out with the education needed to have them port their apps.

I know with the addition to C++ and support for cross-platform game engines on both Windows Phone and Windows 8, things are easier in terms of porting, but the point is most devs look at market share numbers and shy away from the platform. Of course, the market share going up and reaching some level of respectability (10% in the US?) may automatically help, but until then, Microsoft has a tough problem on their hands. They have to increase sales of devices, they have to attract the big brands and they have to make sure the indie devs also consider Windows Phone, if not at launch, at least soon after.

Fingers are crossed.

Windows Phone app problem

Small devs really don’t have time to develop and maintain code for more than one or two platforms. Even though Windows Phone dev tools are arguably better than anything else out there, and porting is easier with Windows Phone 8, it comes down to resources. Here is a great example of that.

  1. @wordboxer My friends want me to play your game with them, but you don’t have your app on Windows Phone. Please help :-(
  2. I got an invite to play this game from someone on iOS. As usual, after not finding the game in the Windows Phone Store, I ping the developer twitter account.
  3. @TheRomit Unfortunately we have no plans to develop WordBoxer for Windows Phone…
  4. As is usually the case, developer says “no plans”. :-(
  5. @WordBoxer :-( That’s terrible news. Can I make a desperate plea?
  6. Again as usual, I start begging. :-)
  7. @WordBoxer porting to Windows Phone 8 is relatively easy. Looks like you already have Android, may as well attempt WP? :-(
  8. And then prodding.
  9. @TheRomit We’re not a big game company but just three friends who build WB in their spare time, and it takes lots of spare time already ;-)
  10. Then …. reality. Devs don’t have the time.
  11. @WordBoxer Haha, ok. We need your help, that’s all. I am sure the folks at @wpdev won’t mind giving you a hand �� Cheers!
  12. More shameless begging.
  13. @TheRomit if you find us an investor down there in CA we might reconsider ;-)
  14. More reality.
  15. @WordBoxer Investor, maybe. Dev/porting help? More than likely ��
  16. My side of the story: practicality.
  17. @TheRomit Help would of course be appreciated, but a way to make a living even more ;-)
  18. Another dose of reality.
  19. @WordBoxer Windows Phone users definitely tend to pay more than Android. Hence, surprised that you ported to Android but not to WP.
  20. Hey, no harm in throwing some well-known facts to counter the harsh reality.
  21. @TheRomit 6 months ago when we started to port to Android the W8 marketshare was even less than the 5% now.
  22. At least they are aware of the 5% share. I see a slight opening :-)
  23. @WordBoxer But Android users, despite the market share, tend to appreciate “free” whereas WP users tend to spend more.
  24. “It is not all about market share”, as the word on the street goes :-)
  25. @lancewmccarthy Hey, I don’t know where these guys are located, but hope you can find help for them? See thread here twitter.com/WordBoxer/stat…
  26. Seeing the opening, I ping a good twitter friend and a prolific developer and now a Nokia Developer Ambassador. They can help and in fact, they encourage developers to port their apps.
  27. @TheRomit I guess the only chance to have make a living from an app like ours lies in high numbers of downloads.
  28. Meanwhile, back to reality.
  29. @WordBoxer of course. I am not trying to say you are missing a large market. You would have built the app already if that were the case.
  30. Countered with more practicality/realism. It’s not a bad idea to go Android after iOS, to get the volume.
  31. @WordBoxer My point is that you will see more stickiness and willingness to pay with an average WP user than an Android user.
  32. ….but, Windows Phone users are more loyal to the platform and the early adopters tend to support developers who bring their stuff over from other platforms.
  33. @WordBoxer Also, it helps that number of devices and resolutions and OS versions are way more limited than Android.
  34. My turn to throw some reality into the mix. It is easier to develop/port to Windows Phone because testing involves a finite number of resolutions and device types. Especially if they focus only on Windows Phone 8.
  35. @WordBoxer (Hence, potentially an incremental effort may give you some valuable customers. Just a thought.)
  36. Yup, continuing the reality trend – if they can re-use much of their code then the incremental effort to bring the app to Windows Phone may not be too much, but the upside is huge.
  37. @TheRomit I see your point, same goes for iOS users compared to Android users I think.
  38. Full agreement here.
  39. @WordBoxer Oh, of course. WP users definitely more like iOS in that sense. Of course iOS user count >>>>>> WP ��
  40. More agreement.
  41. @TheRomit but to create a viral effect, which obviously did not occur yet ;-), we needed the masses to play WordBoxer. Hence Android ;-)
  42. No arguments here.
  43. @WordBoxer Anyway, I have pinged @lancewmccarthy who may have some resources to help you. It would be *great* if it comes to WP
    #hope ��
  44. And now, bringing Lance into the convo.
  45. @WordBoxer Agreed. That is def a proper method, no questions. With WP, you will get so much more coverage too, since we yearn cool iOS apps.
  46. Agreement all around.
  47. @TheRomit @lancewmccarthy thanks for sharing your thoughts! We’ll look into it! Cheers
  48. Looks like these guys are open-minded developers.
  49. @WordBoxer @lancewmccarthy Thanks for listening and being open to my humble thoughts. Cheers, and all the best!
  50. Appreciation for hearing me out.
  51. @WordBoxer I can help knock down the financial barrier, the only thing you’d need to do is build it. When you’re ready, ping me. @TheRomit
  52. Here we go :-)
  53. @lancewmccarthy @theromit Hi Lance, that sounds interesting :-) Could you please drop us a mail at info@wordboxer.com to elaborate? Cheers
  54. Oh hey … could this twitter convo lead to something? Let’s hope so!

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Disqus: A Windows Phone Exclusive App Not Built by Microsoft or Nokia? You Heard It Right!

Disqus releases a mobile app for Windows Phone and not for iOS or Android. Outside Microsoft/Nokia, it may be the first such company.

Disqus: A Windows Phone Exclusive App Not Built by Microsoft or Nokia? You Heard It Right!

My ideal podcast app/service

Much has been discussed among Windows Phone (and Windows 8/RT) circles about lack of podcast features in the phone and lack of a native app on big Windows.

I am a big podcast listener. Not huge, but I do listen to a few podcasts regularly. In fact, so regularly, that I have formed a nice list of things I would want in an ideal podcast app/service. The reason I put app/service is because we are now no longer in a single device world.

  • Native apps for my devices: I use Windows Phone, Windows 8/RT and Windows 7. I would like native apps for at least phone and “Windows Store”.
  • Catalog: Big enough, and fresh enough catalog so that I don’t have to add podcasts by URL.
  • Easy subscribe settings: Options during subscribe should include auto downloads, number of episodes to keep, episode delete settings, etc.
  • Remember played position: For each podcast, for each episode.
  • Cloud: Sync settings, subscriptions and played positions to the cloud. Configurable setting for syncing on-device episodes to the cloud as well.
  • Refresh/check for new episodes: Check for new episodes when app is opened, automatically. Also, check on a schedule that can be configured and have a default. So if the default is 3am and 3pm every day, I know when I get up and am ready for my commute, there may be some fresh episodes waiting for me. Same, with a 3pm check for the commute home.
  • Playback speed adjustment: Must-have for me, at least 1.5x.

Some bonus territory items:

  • Playback in the cloud: If my subscriptions, settings and on-device episodes are synced to the cloud, I suppose I should be able to play those episodes from the web too. That would take care of machines which don’t have native apps, for example Windows 7 or Macs/iPads/iPhone/iPod.
  • Discovery: Based on what I have subscribed to, and perhaps extending it to my social networks, suggest other podcasts.
  • Live tiles: I don’t care much about getting notified of new episodes, so I put this in the bonus territory. Live tile notifications of new episodes.
  • Usage notifications: Notify (via live tile or otherwise) me about space used being above a certain threshold, or unplayed episodes going above a certain threshold.

Things I don’t care about but I have seen in some apps:

  • Visual niceties: Like the tape player in the iOS app. Don’t care about it since I always lock the phone screen anyway.
  • Social sharing: I don’t share either while listening or otherwise, so I don’t care about that feature.

Too much to ask? Is there any podcast app/service that does this already? I think Downcast on iOS comes very close in terms of functionality but they are only on iOS so far, but have expressed that they may look at WP with no real commitment provided. The iOS Podcasts app does not seem to delete episodes after they are finished which is a bummer (either a bug or a feature, but either way, a bummer for me).

None of the Windows Phone 3rd party apps do auto-download yet. There are some in the process of getting released with promised functionality but none generally available yet.

The native Windows Phone feature does not have a manual check for new episodes, and there is no clear understanding when exactly it checks for new episodes. Besides, there is no corresponding app on Windows 8, and of course, there is no playback speed adjustment.

Let me know if you find any compatible apps :-)

Blackberry 10 Coming After Windows Phone? It Better Look Elsewhere

Blackberry 10 is almost here. I suggest it should target iOS in the enterprise and Android in the consumer space.

Blackberry 10 Coming After Windows Phone? It Better Look Elsewhere

Why I Decided to Stick with Windows Phone

Despite being tempted by iOS and iPhone, I have decided to stick with Windows Phone. See why.

Why I Decided to Stick with Windows Phone