I must mention a bit of good news from Delta, especially because I am the first one to vent in case of a problem. On a recent return trip from New York, we had a terrible terrible delay at JFK, and from Delta’s explanation, not due to their fault.
We were delayed by 2 hours at the airport itself, and then another 3 hours after boarding!
But to my pleasant surprise, I received a letter from a Delta customer care manager saying that they have deposited 10,000 miles in my account and that they apologize for the inconvenience!
I have never seen something like that happen. I have seen customer service react to an incident after I have complained, and especially Delta is good at that, but unsolicited reward? That is amazing.
Of course, they are coming out of a bankruptcy and they are trying to win over customers’ loyalties, but to go this length to get to their goal is quite credit-worthy.
Keep it up, Delta. I will continue to fly with you (though not through JFK!) 🙂
Romit's Stream 
When it comes to College Football Recruiting USC doesn’t Top the Charts in talent with current and prospective players for no reason. That reason is Todd McNair. McNair eat, sleeps and breathes football recruiting and boy does it show.How in the world does USC, with a depth chart that wound up 10 deep — yep, that’s 10 deep — at tailback, persuade high school All-American after high school All-American to sign with the school and believe, beyond a doubt, they’ll play from the moment they step on the field? Read more »