GMail outage and recommended actions in such situations

I just read the GMail Blog post about the temporary outage to some Gmail accounts this afternoon.

Among other things, they suggested that we go through the user group on Google groups.

Unfortunately, I have had very bad luck getting updates on my posts on various Google-run Google Groups. Has anyone posted to the Gmail group or for example the Blogger group? Hardly any responses to the many posts/questions I have asked there.

I reasoned to myself that I cannot expect much support because after all these are free services, but these services are taking over my work and personal life slowly. For example I have converted from my Outlook-based email setup to a completely web-based GMail setup. I went through the pain of migrating all my emails over to GMail and am happy that I don’t have to worry about multiple Outlook versions on multiple computers anymore and am always just one click (a few clicks, actually 😉 ) away from all my email.

But that means such outages and lack of responses to queries about the usage of certain features annoys me.

Anyone else in the same boat?

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