The call center reps at TataSky have been trained only to repeat the
two or three lines per topic in their knowledge base.

Recently, I signed up with TataSky just two days before they started
their 6 months free promotion. So I called them and said I would like
to enjoy the promotion too. They said no, and that’s all.

I tried to explain that they may lose me as a customer if they do not
allow me to get the promotion and they only said that they would be sad
to lose me but they cannot add me. So I said cancel my account.

Guess what? They said that I have to write a letter to cancel the
account! What???? Who writes letters in this day and age?

So the alternative provided to me was that I could fax it to them!
Again, what???? Who uses faxes anymore??? There is no online form?
There is no email address? You cannot do it on the phone???? Are you
freaking kidding me?

I got so mad, that I actually went ahead and faxed them a cancellation
notice and immediately things started happening. I got a call from
Bangalore from their backoffice department and they understood my
situation.

They did not add me to the promotion but they allowed me to cancel and
set up a new account on the same box.

Which is b.s. because I had to end up paying new ‘installation’ fees
… of course, with the 6 months free promotion, I still came up on top
after paying extra installation fees, but it is ridiculous to expect to
do such jumping around with such a large organization!

Something must be done!